Warranty
Warranty Coverage
At bibisquishy.com, we stand by the quality of our stress relief toys and aim to ensure your satisfaction. Here’s what you need to know about our warranty policy:
1. Warranty Period
- Our warranty covers products for 30 days from the date of receipt.
2. Coverage Includes
- Defects in materials or workmanship under normal use.
- Issues resulting from manufacturing errors.
3. Warranty Exclusions
- Damage due to misuse, abuse, or improper handling.
- Wear and tear from regular use.
- Items not purchased directly from bibisquishy.com.
- Products modified or altered by the customer.
- Products that have been used extensively, which may lead to tearing or deformation due to the nature of the toy. Stress relief toys are designed to be pressed and stretched, and some wear and tear is normal over time. Such natural degradation will not be covered under our warranty.
4. Claim Process
- How to Claim: If you believe your product has a defect covered by this warranty, please contact us at info@bibisquishy.com with your order number, a description of the issue, and a photo or video of the product.
- Evaluation: Once we receive your warranty claim, we will assess the issue and determine whether it is covered under our warranty policy.
- Resolution: If your claim is approved, we will provide instructions for returning the defective product. We may offer a replacement or repair at our discretion.
5. Warranty Limits
- This warranty is limited to repair or replacement of the defective product. We do not cover any consequential or incidental damages resulting from the use of our products.
6. Contact Us
- For any warranty-related questions or to start a claim, please email us at info@bibisquishy.com.
We are committed to ensuring you enjoy your purchase, and we’re here to assist if any issues arise. Thank you for choosing bibisquishy.com!