Help Center | FAQ

FAQ - Help Center

1. What is your shipping policy?

  • Processing Time: Orders are processed within 5 business days. Handmade or customized items may take up to 14 days.
  • Shipping Time: We ship worldwide, and delivery typically occurs within 14 business days.
  • Free Shipping: Available for orders over $79 USD.
  • Expedited Shipping: Contact us at service@bibisquishy.com for options.

2. How can I track my order?

  • You can track your order using the "Order Tracking" page on our website. An email notification will be sent once your order has shipped.

3. What is your return policy?

  • Returns: You can request a return within 24 hours of receiving your product. Items must be unused, unworn, with tags, and in original packaging.
  • Process: Contact us at service@bibisquishy.com to start a return. The customer is responsible for return shipping costs.

4. What is your refund policy?

  • Refund Eligibility: If you request a refund after dispatch and it’s still in transit, a 60% refund of the total amount will be issued if the delivery date has not passed.
  • Non-Refundable: Items already received, due to tariffs or country-specific charges, and gift card purchases are non-refundable.

5. Do you offer a warranty on your products?

  • Warranty Period: We offer a 30-day warranty from the date of receipt.
  • Coverage: Includes defects in materials or workmanship under normal use.
  • Exclusions: Normal wear and tear, damage from misuse, and extensive use that causes tearing are not covered.

6. How do I file a warranty claim?

  • Contact us at info@bibisquishy.com with your order number, a description of the issue, and a photo or video of the product. We will assess the claim and provide further instructions if approved.

7. What should I do if my product is damaged?

  • Record an unboxing video showing the damage. This video is necessary for any after-sales support. Contact us at info@bibisquishy.com with the video for further assistance.

8. How can I contact customer service?

  • For any questions or assistance, email us at info@bibisquishy.com. We aim to respond within 24 hours.